FAQs – Sarah Express
Find quick answers about shopping, payments, shipping, order tracking, cancellations, returns, accounts, and privacy at Sarah Express.
Shopping & Products
What does Sarah Express sell?
Sarah Express offers a curated selection of shoes, bags, and fashion accessories for women and men. Product availability changes as new styles and seasonal collections are added.
How do I choose the right shoe size?
Review the size guide, measurements, and fit information shown on the product page before ordering. Because a customer-selected wrong size is generally considered a selection error, checking the product-specific size information before checkout is important.
How do I check a bag’s dimensions?
Bag product pages include available specifications and dimensions. Review the measurements carefully if you need the bag to fit a particular device, item, or use case.
Ordering & Payment
Which payment methods can I use?
Available payment methods are displayed securely at checkout. Supported accelerated wallets currently include Shop Pay, Apple Pay, and Google Pay, with eligible card and other payment options shown based on your checkout and location.
See our Payment Policy for details.
Can I change or cancel an order after checkout?
There is no guaranteed fixed cancellation window. To help orders move quickly, fulfillment can begin shortly after confirmation and may include inventory allocation, shipment preparation, or label creation.
Once your order shows In Progress, Processing, or has entered fulfillment, we may no longer be able to stop, edit, or cancel it.
If you notice a problem, contact support@sarahexpress.com immediately. A cancellation is successful only after Sarah Express confirms that fulfillment was actually stopped.
Shipping & Delivery
Where does Sarah Express ship?
We ship throughout the United States and to supported international destinations. The destinations and delivery methods shown at checkout are the most current options available for your order.
How much is shipping?
- United States standard shipping: $6.99 USD
- International standard shipping: $9.99 USD
- Free shipping: eligible orders of $100 USD or more
- Free shipping: also applies automatically to eligible orders containing 2 or more items
The shipping rate and eligibility shown at checkout control for the specific order.
How long does delivery take?
Fulfillment may begin shortly after confirmation. For many destinations, carrier transit commonly takes approximately 8–12 business days after dispatch. Delivery estimates are not guarantees and can vary because of destination, carrier handoffs, customs, weather, peak-season volume, or other circumstances.
Why does my account still show In Progress or limited tracking?
Customer-facing status and carrier information can update later than the actual fulfillment process. Tracking, carrier-handoff, or delivery updates may occasionally take up to 24–48 hours to synchronize.
How can I track my order?
Use the tracking information in your shipment notification or customer account. You can also use our Track Your Order page with your order or tracking details.
What should I do if my package is delayed or cannot be located?
Review the latest tracking first. If a delivered package cannot be located, check the delivery area, household members, neighbors or building staff, and any carrier delivery notes. If you still need help, email support@sarahexpress.com with your order and tracking information.
Returns, Refunds & Order Issues
What is Sarah Express’s return policy?
Our standard policy is not a general change-of-mind return program. Change of mind or a customer-selected wrong product, size, color, or variant is generally not eligible for return or refund, except where applicable law gives you a mandatory cancellation or withdrawal right.
Damaged, defective, or Sarah Express incorrect-item issues should be reported within 7 days of the actual delivery date. This reporting window does not shorten any longer mandatory statutory right that applies to you.
See the full Return & Refund Policy.
What if Sarah Express sends the wrong item?
If the delivered product, size, color, or variant does not match your confirmed order, contact us within 7 days of delivery with your order number and clear photos. Approved incorrect-item claims are handled at no additional return-shipping cost to you.
What if the item arrives damaged or defective?
Contact us within 7 days of delivery and include your order number, clear photos of the item, relevant packaging photos, and a brief explanation. Depending on the approved claim, we may provide a replacement or eligible refund.
Can I return an item because I ordered the wrong size or color?
When the delivered item matches your confirmed order, a wrong size, color, product, or variant selected by the customer is generally the customer’s responsibility and is not eligible under our standard return policy. Mandatory consumer rights in your jurisdiction still apply where required by law.
Do you offer direct exchanges?
We do not normally offer direct exchanges for customer-selection changes. If Sarah Express sent the wrong item, we handle that separately as an incorrect-item claim.
How long does an approved refund take?
When a physical return is required, inspection is normally completed within 2 business days of receipt. Approved refunds are normally processed within 3–5 business days after approval. Your bank or card issuer may require an additional 3–5 business days to post the funds.
What happens with Shop Campaign or promotional cancellations?
For certain approved customer-requested cancellations associated with a Shop Campaign or qualifying promotional acquisition offer, an eligible amount may be issued as Sarah Express Store Credit where permitted by law. Merchant-caused issues and refunds required by law are handled according to the applicable refund requirements.
Accounts & Customer Support
Do I need an account to shop?
Account availability and checkout options are shown during your shopping experience. A Sarah Express customer account can provide access to order history, tracking, and supported account features.
How do I contact Sarah Express?
Email: support@sarahexpress.com
Phone: +1 234-345-0067
Contact: Contact Us
Address: Sarah Express, 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, United States
We normally respond to return and order-support requests within 1–2 business days.
Privacy & Security
How is my personal information used?
We use information as described in our Privacy Policy, including for checkout, fulfillment, delivery, account services, support, fraud prevention, analytics, and permitted marketing.
How can I manage privacy choices?
See our Your Privacy Choices and Cookie Policy pages for available privacy, cookie, sale/sharing, targeted-advertising, and browser-signal information.
Still Need Help?
Email support@sarahexpress.com or visit our Contact Page. For the most detailed terms, please review our Shipping Policy, Return & Refund Policy, and Payment Policy.