Payment Policy – Sarah Express

Your secure checkout is important to us. This Payment Policy explains how payments, promotions, cancellations, refunds, gift cards, and Sarah Express Store Credit are handled.

Accepted Payment Methods

Available payment methods are shown at checkout and may vary by device, location, or payment provider. Supported accelerated digital wallets currently include Shop Pay, Apple Pay, and Google Pay. Eligible credit or debit card and other payment options may also be displayed at checkout.

Secure Transactions

Checkout and payment processing are provided through Shopify and its payment ecosystem. Sarah Express does not store full payment card numbers on our WordPress storefront servers.

Pricing, Currency & Taxes

Our store currency is USD. Applicable taxes, shipping charges, discounts, and any available duties or import information are calculated or displayed during checkout where supported.

Your bank, wallet, or payment provider may charge currency-conversion, cross-border, or other fees that are outside Sarah Express’s control.

Authorization & Charges

When you place an order, your payment method may be authorized or charged according to the checkout and payment method used. You will receive an order confirmation after a successful checkout.

Failed or Declined Payments

If a payment is declined, confirm your payment details, billing information, available funds, and any bank security requirements. You may also try another payment method displayed at checkout.

Fraud Prevention & Verification

To protect customers and Sarah Express, orders may be reviewed for fraud, payment risk, unusual activity, or verification requirements. We may contact you for reasonable verification before completing an order.

Gift Cards, Shop Cash & Store Credit

Gift cards, Shop Cash, and Sarah Express Store Credit are separate payment or value instruments and may be subject to different rules.

Shop Cash is handled through Shopify. Sarah Express Store Credit is issued by Sarah Express and can be used only where our checkout supports it.

Discounts & Promotions

Promotions, Shop Campaign offers, discounts, and other incentives may have additional eligibility or refund terms. The terms shown with the promotion and our Return & Refund Policy apply.

Refund Methods

Refund eligibility and refund method are governed by our Return & Refund Policy.

Where an issue is caused by Sarah Express, where Sarah Express cannot fulfill an order, or where applicable law requires a refund to the original payment method, we will provide the required refund method.

For certain approved customer-requested cancellations associated with a Shop Campaign or qualifying promotional acquisition offer, an eligible amount may be issued as Sarah Express Store Credit where permitted by law.

Order Changes & Cancellations

There is no guaranteed fixed cancellation window after checkout because fulfillment can begin shortly after an order is confirmed.

Once your order shows In Progress, Processing, or has entered fulfillment, we may no longer be able to stop or cancel it.

If you need help, contact [email protected] as soon as possible. A cancellation is confirmed only when Sarah Express verifies that fulfillment has actually been stopped.

Chargebacks & Disputes

If you believe there is a billing or order problem, please contact us first so we can review it promptly. This does not limit any rights you have through your card issuer, payment provider, or applicable law.

Policy Updates

We may update this Payment Policy as our payment methods, checkout options, or legal requirements change. The version displayed on this page is the current Sarah Express policy.

Contact Us

Email: [email protected]
Phone: +1 234-345-0067
Address: Sarah Express, 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, United States