Shipping Policy

Thank you for shopping with Sarah Express. We work to begin fulfillment quickly while keeping delivery expectations clear and transparent.

Order Processing & Fulfillment

Fulfillment may begin shortly after your order is confirmed. This can include reserving inventory, preparing your shipment, and creating a shipping label almost immediately.

Once your order shows In Progress, Processing, or has entered fulfillment, we may no longer be able to stop, edit, or cancel it.

Customer-facing order status and tracking information may update later than the actual fulfillment process. An order may already be in fulfillment or transit while your account still shows an earlier status.

Tracking Updates

Detailed carrier tracking may not be available immediately. Shipment, carrier-handoff, and delivery updates can occasionally take up to 24–48 hours to synchronize.

A missing tracking number or delayed tracking update does not necessarily mean your order has not been processed or shipped. Please use the tracking information in your shipment email or your customer account once it becomes available.

Shipping Destinations

We ship throughout the United States and to supported international destinations shown at checkout.

Our current supported regions include:

• Europe: UK, Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
• Asia & Middle East: Israel, Japan, Qatar, Saudi Arabia, Singapore, and United Arab Emirates.
• Americas: United States, Brazil, Canada, and Mexico.
• Oceania: Australia and New Zealand.
• Africa: Morocco and Nigeria.

Availability can change. The shipping destinations and methods displayed at checkout are the most current options for your order.

Estimated Delivery Times

Transit commonly takes approximately 8–12 business days after carrier dispatch for many destinations, but delivery times are estimates rather than guarantees.

Actual delivery time can vary based on destination, carrier handoffs, customs processing, peak-season volume, weather, local delivery conditions, and other events outside our reasonable control.

If we cannot ship within a timeframe we have promised, we will provide the delay or cancellation options required by applicable law.

Shipping Rates & Free Shipping

• United States standard shipping: $6.99 USD
• International standard shipping: $9.99 USD
• Free shipping: available on eligible orders with a merchandise subtotal of $100 USD or more
• Free shipping: also automatically applies to eligible orders containing 2 or more items

The rate and any free-shipping eligibility displayed at checkout control for the specific order.

Carriers & Fulfillment Network

Orders may move through multiple logistics and delivery partners before final delivery. Carrier selection is based on destination, product availability, and delivery performance. A local or last-mile tracking number may become available only after a later carrier handoff.

Orders may also arrive in more than one package and may have separate tracking numbers.

Address Changes & Order Edits

Please review your shipping address and order details carefully before checkout. Contact support@sarahexpress.com as soon as possible if you notice an error.

Because fulfillment begins quickly, we cannot guarantee an address change, item change, or cancellation after the order has been submitted. Once fulfillment can no longer be stopped, the order will continue to the submitted destination. Additional shipping costs may apply if reshipment is required because of an incorrect or incomplete customer-provided address.

Delivery Issues

If tracking shows Delivered but you cannot locate the package, first check the delivery area, household members, neighbors, building staff, and the carrier’s delivery details. Carrier scans can sometimes appear before or after the physical delivery event.

If the package still cannot be located, contact us promptly at support@sarahexpress.com with your order and tracking information so we can review the available carrier records and assist with the next steps.

Customs & Import Charges

International orders may be subject to customs duties, taxes, VAT, brokerage, or import fees imposed by the destination country. Unless checkout expressly states otherwise, these charges are the customer’s responsibility and are separate from Sarah Express product and shipping charges.

Undeliverable or Refused Shipments

If a shipment is returned because of an incorrect or incomplete customer-provided address, refusal, or another issue outside our control, additional shipping or return-to-sender costs may apply. If the issue was caused by Sarah Express, we will provide the appropriate resolution without charging you for our error.

Delays

We monitor orders and work to resolve unexpected delays. If we learn that we cannot ship an order within a legally required or specifically promised timeframe, we will provide the applicable delay notice, cancellation option, or refund required by law.

Need Help?

Email: support@sarahexpress.com
Phone: +1 234-345-0067
Address: Sarah Express, 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, United States
Contact: Contact Us

This Shipping Policy forms part of our Terms of Service and should be read together with our Return & Refund Policy.